Responsible Gaming at i8fb — Play Smart, Stay Safe
Gaming on i8fb is meant to be enjoyable entertainment. This page outlines the tools, guidelines, and support resources i8fb makes available to every player in Bangladesh so that gaming stays fun and within healthy boundaries.
Player-First Commitment
i8fb is committed to providing a safe gaming environment for all players across Bangladesh. Our responsible gaming framework is built into the platform at every level — from account registration to daily activity monitoring.
Tools You Control
Every registered i8fb player has access to a suite of self-management tools including deposit limits, session time reminders, cooling-off periods, and full self-exclusion — all designed to keep you firmly in control of your gaming activity.
Always-On Support
Our support team is available 24 hours a day, 7 days a week to assist any player who feels their gaming may be getting out of hand. Reaching out is always confidential, judgment-free, and the right thing to do.
Self-Exclusion Available
If you feel you need a complete break from gaming, i8fb offers a formal self-exclusion programme that suspends your account for a chosen period. During self-exclusion, marketing communications are also suspended immediately.
Deposit & Loss Limits
Set daily, weekly, or monthly deposit caps directly from your i8fb account settings. Limits take effect immediately once set and can only be decreased further without any waiting period — increases require a mandatory cooling-off period.
Reality Check Reminders
i8fb's reality check feature sends periodic on-screen notifications showing how long you have been playing in your current session, helping you stay aware of time spent and make conscious decisions about continuing.
1. Age Restriction & Verification
i8fb takes its obligation to prevent underage gambling extremely seriously. Every new account registration on the platform is subject to age verification as part of our standard Know Your Customer (KYC) process. Players are required to provide a valid government-issued identification document — such as a Bangladeshi National Identity Card (NID), passport, or driving licence — confirming that they are at least 18 years of age before any real-money activity is permitted.
Where i8fb has reasonable grounds to suspect that an account is being used by, or on behalf of, a person under the age of 18, the account will be suspended immediately pending verification. Any deposits made on a suspended account will be returned to the original payment source — bKash, Nagad, Rocket, or bank account — after investigation, and no winnings accumulated during that period will be paid out.
Protecting Minors in the Home
If you share a device or household with individuals under the age of 18, i8fb strongly recommends the following precautions:
- Always log out of your i8fb account when you are not actively using it. Do not save your password on shared devices.
- Use your device's built-in parental control features to restrict access to gambling-related websites for younger users.
- Keep your login credentials — username, password, and any two-factor authentication codes — strictly private.
- Consider using a dedicated personal device for your i8fb account that is not accessible to children.
Parental Controls: Third-party filtering services such as NetNanny, Qustodio, and built-in Android and iOS screen-time controls can be configured to block access to online gaming platforms on shared or family devices. i8fb recommends their use in any household with minors.
2. Recognising Problem Gambling
For the vast majority of players, gaming on i8fb — whether betting on the Bangladesh Premier League (BPL), spinning slots, or playing live casino — is a form of entertainment enjoyed within comfortable personal boundaries. However, for some individuals, gambling can become a compulsive behaviour that negatively affects daily life, relationships, and finances. Recognising the warning signs early is the most important step toward getting help.
The following indicators may suggest that gambling is becoming a problem. Identifying with several of these signs does not mean you are permanently affected — it means it is time to take action and use the tools and support available to you.
Quick Self-Assessment
Reflect honestly on the past 30 days. If you find yourself answering "yes" to three or more of the items below, we encourage you to contact our support team or review the self-exclusion options on this page.
If you are in financial distress or experiencing mental health difficulties related to gambling, please stop playing immediately and contact our support team at [email protected]. Help is available right now.
3. Responsible Gaming Tools
i8fb provides a comprehensive set of responsible gaming tools directly within the player account dashboard. These tools are available to every registered player at no charge and can be activated without contacting support — though our support team is always available to assist if you prefer to set limits with their guidance.
Deposit Limits
Set the maximum amount you can deposit over a daily, weekly, or monthly period.
Loss Limits
Cap the total amount you can lose in a defined time period before your account is temporarily restricted.
Session Limits
Define the maximum duration of a single gaming session before you are automatically logged out.
Reality Check
Receive an on-screen reminder at regular intervals showing your session duration and net activity.
Cooling-Off Period
Take a short break of 24 hours, 72 hours, or 7 days without fully committing to self-exclusion.
Self-Exclusion
Suspend your account entirely for a set period — from 30 days up to permanent closure.
Marketing Opt-Out
Remove yourself from all promotional communications instantly, independent of account status.
Activity History
Review a full log of your deposits, withdrawals, bets, and session durations at any time.
How to access your tools: Log in to your i8fb account, navigate to Account Settings, and select the "Responsible Gaming" tab. All tools listed above are available there. If you cannot locate the settings panel, contact our support team at [email protected] for step-by-step assistance.
4. Deposit & Loss Limits
Setting financial boundaries is one of the most effective ways to ensure your gaming on i8fb stays within a comfortable and sustainable budget. i8fb strongly encourages every player — not just those who feel they have a problem — to proactively set deposit limits as a standard part of responsible account management.
How Deposit Limits Work
Once a deposit limit is active on your account, any attempt to deposit an amount that would exceed your chosen cap within the specified period will be automatically declined. The platform will display a clear message informing you that your limit has been reached, and no funds will be deducted from your bKash, Nagad, Rocket, Upay, or bank account. The following time periods are available for deposit limits:
- Daily limit: The maximum total deposit allowed within a rolling 24-hour period.
- Weekly limit: The maximum total deposit allowed within any rolling 7-day period.
- Monthly limit: The maximum total deposit allowed within any rolling 30-day calendar period.
Reducing vs. Increasing Your Limit
Reducing your deposit limit — for example, changing a weekly cap from ৳10,000 to ৳5,000 — takes effect immediately and cannot be reversed during the period in which the lower limit applies. This is an intentional design choice: it means that a decision to reduce spending cannot be impulsively undone in the same session.
Increasing a deposit limit is subject to a mandatory cooling-off period of at least 24 hours before the higher limit becomes active. This waiting period is in place to ensure that requests to increase spending are deliberate decisions rather than impulse reactions.
Loss Limits
In addition to deposit limits, i8fb offers loss limits that cap the total net losses you can sustain within a defined period. Once your loss limit is reached, your account will be automatically restricted from placing further wagers until the period resets. Loss limits follow the same reduction/increase rules as deposit limits.
Recommended starting point: If you are new to setting limits, consider starting with a monthly deposit cap that represents no more than a comfortable entertainment budget — an amount you would be entirely comfortable losing without any financial stress. Many players in Bangladesh find a monthly limit of ৳2,000–৳5,000 appropriate for casual play.
5. Time-Out & Cooling-Off Periods
Sometimes the most responsible decision is to step back from gaming for a short period without going through a full self-exclusion process. i8fb's time-out and cooling-off features are designed precisely for this purpose — they give you a defined breathing space with minimal friction, while ensuring you cannot simply reverse the decision on a whim.
Available Time-Out Durations
i8fb offers the following standard cooling-off periods, activatable directly from your account settings:
-
124-Hour Time-Out A one-day pause on all real-money gaming activity. Your account remains accessible for reviewing history and checking balances, but deposits and wagers are suspended for 24 hours.
-
272-Hour Time-Out A three-day pause, suitable when you feel a session has gone on too long or you want a brief break after a difficult run of results.
-
37-Day Time-Out A full one-week break. This is the most commonly used cooling-off option among players who want a genuine reset without committing to a longer exclusion.
-
4Custom Duration Contact our support team at [email protected] to request a custom cooling-off period of up to 30 days if none of the standard options above fits your needs.
What Happens During a Time-Out
During an active time-out period, the following restrictions apply to your i8fb account:
- All deposit functionality is disabled — no funds can be added via bKash, Nagad, Rocket, Upay, or bank transfer.
- All wagering is suspended — you cannot place bets on cricket, BPL matches, slots, live casino, or any other game category.
- All promotional and marketing emails are suppressed for the duration of the time-out.
- Account balance and gaming history remain fully accessible for review.
- Pending withdrawals will continue to be processed normally during your time-out period.
Time-outs cannot be cancelled early. Once activated, a time-out runs for its full duration. This is intentional — the value of a cooling-off period comes from the commitment it represents. If you need a longer break, consider the self-exclusion options described in the next section.
6. Self-Exclusion
Self-exclusion is i8fb's most comprehensive responsible gaming measure. It is designed for players who recognise that they need a significant and binding break from gambling — not just a short cooling-off period. A self-exclusion is a serious commitment and should be treated as such: once activated, it cannot be reversed until the chosen exclusion period has fully elapsed.
Self-Exclusion Periods
i8fb offers the following self-exclusion durations:
- 30 days — suitable for players who want a firm monthly reset.
- 3 months — a medium-term break that allows meaningful time away from the platform.
- 6 months — recommended for players who have identified recurring patterns of problem gambling.
- 12 months — a full-year exclusion for players who need an extended period to address gambling-related issues.
- Permanent / indefinite — a permanent account closure with no reinstatement option. This is the appropriate choice for players who feel they should never gamble again.
How to Request Self-Exclusion
-
1Via Account Settings Log in to your i8fb account, go to Account Settings, select "Responsible Gaming", and choose the "Self-Exclusion" option. Select your preferred duration and confirm your decision.
-
2Via Support Email Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration of exclusion you are requesting. Our team will action your request within one hour.
-
3Via Live Chat Contact our 24/7 live support team and request immediate self-exclusion. The agent will process the request in real time while you remain on the chat.
What Self-Exclusion Covers
From the moment a self-exclusion is confirmed on your i8fb account, the following actions are taken immediately:
- Your account is suspended and all login access is disabled for the duration of the exclusion.
- All pending promotional bonuses and wagering requirements are cancelled.
- All marketing and promotional communications are stopped. You will not receive bonus emails, BPL betting promotions, or any other campaign messages.
- Any account balance at the time of exclusion will be returned to your registered payment method — bKash, Nagad, Rocket, Upay, or bank account — after a standard verification check.
Self-exclusion is binding and irreversible for its full duration. i8fb will not process requests to reopen a self-excluded account before the exclusion period ends, regardless of the circumstances given. This is a deliberate safeguard to protect you. Please choose your exclusion duration carefully.
7. Getting Help & Support
If you believe that gambling is causing harm to you, your family, or your finances, please know that you are not alone and that help is available. i8fb's support team is trained to handle responsible gaming conversations with discretion, empathy, and without judgment. Reaching out is always the right decision.
Contact i8fb Support
For responsible gaming assistance, account restrictions, or self-exclusion requests, contact the i8fb team directly:
- Support Email: [email protected] (plain text — not a clickable link)
- Subject line for responsible gaming matters: "Responsible Gaming Request" or "Self-Exclusion Request"
- Availability: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
- Response time: Within one hour for urgent restriction or self-exclusion requests; within 24 hours for general responsible gaming enquiries.
General Guidance for Seeking Help
Beyond the tools available on the i8fb platform, professional help for gambling-related concerns is available through general mental health and financial counselling services. If gambling is affecting your mental health, your relationship with money, or your personal relationships, speaking to a healthcare professional, counsellor, or trusted community figure is a meaningful and constructive step. i8fb encourages players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to access the support networks available to them.
Remember: Asking for help is a sign of strength, not weakness. Whether you contact i8fb's own support team or seek outside guidance, taking action early makes a genuine difference. Your wellbeing matters more than any game result.
8. Tips for Responsible Play
Responsible gaming does not mean avoiding gaming altogether — it means approaching it with awareness, clear boundaries, and a healthy mindset. The following practical tips are recommended for all i8fb players in Bangladesh, whether you are a casual player enjoying BPL cricket betting during the season or a regular slots and live casino enthusiast.
Decide on a fixed amount you are comfortable spending before you open the i8fb platform. Treat it as an entertainment expense — like a cinema ticket or a meal out — not as an investment you expect a return on.
Losses are a normal part of gaming. If you reach your session budget, stop. Attempting to recover losses by placing larger or more frequent bets is one of the most common pathways to problem gambling.
Step away from the screen periodically during a gaming session. Use i8fb's reality check reminders to stay aware of elapsed time. A short break helps you make clearer decisions when you return.
Avoid gambling when you are tired, emotionally upset, or under the influence of alcohol or substances. These states impair judgment and are strongly associated with impulsive, high-risk wagering decisions.
Gaming should be one leisure activity among many, not the primary focus of your free time. Maintaining a healthy mix of social activities, hobbies, exercise, and family time keeps gaming in its proper perspective.
Do not wait until gambling feels out of control to use i8fb's limit-setting tools. Setting deposit limits, session reminders, and loss caps from the outset is a smart habit for every player, not just those experiencing difficulties.
Golden rule: Gambling at i8fb should always be funded from disposable income only — money left over after all essential household expenses, savings commitments, and financial obligations have been met. If you are ever unsure whether you can afford to gamble, the answer is that you cannot, and it is the right time to stop.
Play Responsibly — Always
i8fb is committed to providing a safe, fair, and enjoyable platform for every player in Bangladesh. Explore our games, review our policies, or contact support whenever you need us.